Help Center
Find answers or reach out to us. We'll point you in the right direction.
Note: TICKETS is a search engine - we help you find flights. Your booking is with the airline or agency shown on your receipt. They're the ones who can make changes and refunds.
Who can help depends on how you booked:
✈️ Direct booking with airline
The airline handles everything: changes, refunds, check-in, baggage, and any airport issues. Use their website, app, or call their support.
🏢 Booking through travel agency
Contact the agency for refunds and cancellations. For other changes (name, baggage, seats), try both - some airlines let you manage directly, others require going through the agency.
⚠️ Combined flights / separate tickets
If your trip has multiple airlines or separate bookings, each flight is independent. If you miss a connection, the next airline isn't obligated to help. Leave extra time between flights and consider travel insurance.
Head to the airline desk or open their app - they can help immediately.
Ask: 'What are my options?' They must offer rebooking or a refund.
For long delays, ask about meal vouchers, hotel, and transport.
Keep all receipts, boarding passes, and photos of notices.
💡 Stay calm but firm. If they refuse, ask to speak with a supervisor.
Delayed 2+ hours
Check the app for updates. Ask about compensation and meals. Screenshot everything.
Cancelled
You're entitled to a full refund or rebooking - your choice. Don't accept vouchers if you want cash.
Missed connection
Same ticket = airline must rebook free. Separate tickets/combined flights = no protection, contact both airlines.
Denied boarding/overbooked
Get written confirmation. You may be entitled to compensation - rules vary by country and airline.
💡 Document times, flight numbers, and what staff told you.
Bag didn't arrive
File a PIR report at the baggage desk before leaving the airport. Keep your baggage tag.
Need essentials
Ask about interim expense policy. Keep all receipts.
Damaged
Report immediately, take photos. Airlines have a 7-day deadline for claims.
Tracking
Use airline portal or WorldTracer. If bag not found after 21 days = full compensation.
💡 List everything in your bag with values - you'll need this for claims.
Airline cancelled
You're entitled to a full refund - not vouchers, cash. Timeframe varies by region.
You want to cancel
Check fare rules. Flexible = refund. Economy = usually credit only.
Double charged
Wait 3-5 days (might be pre-authorization). If not, contact bank + seller.
Got voucher, want cash
If airline cancelled, you can still claim a refund. Check voucher terms.
💡 Refunds come from your booking owner (airline/agency on receipt), not us.
Name spelling error
Check airline website first (many allow self-service changes). Otherwise contact booking owner.
Different person
Usually not allowed, or costs nearly as much as a new ticket.
Add bags/seats
Use airline's 'Manage Booking' with your PNR code. Cheaper than at airport.
Change dates
Check fare rules. Sometimes a new booking is cheaper than paying change fees.
💡 Airline website usually cheaper than calling for extras.
📧 Check your email for confirmation
After booking, you'll receive an email from the airline or travel agency containing your booking reference. Keep this email - you'll need it to check in on the airline website and to make any changes to your booking.
Frequently Asked Questions
We're a flight search engine - like Google for flights. We compare prices across airlines and agencies, then send you to their site to book. Your ticket and money go to them, not us. Think of us as a map, not the destination.
Check your confirmation email - the company name at the top is your 'booking owner'. That's who has your money and can make changes. If unsure, check your credit card statement to see who charged you.
We never had your booking. When you clicked to purchase, you left our site and booked with someone else. We can't access their systems, but we can help you figure out who to contact and what to say.
Check spam. Search for airline name or 'booking confirmation'. Check all your email addresses. Your credit card statement shows who charged you - that's who has your booking.
Document everything. Escalate to a supervisor. File written complaint with airline. Many countries have aviation authorities you can complain to. Credit card chargeback is last resort if they didn't provide service.
Use the operating airline's app (who flies the plane). You need PNR (6 characters) and last name. Opens 24-48 hours before flight. If checking bags, you'll need to visit the desk.